Support

Support, under System, Diagnostics, gathers everything the Bitsmith team needs to look into a problem with your server in one file, without you having to ask for logs one at a time.

Export the diagnostic bundle

The page lists what the bundle includes:

• System info, the version, operating system, and architecture.
• System health, CPU, RAM, storage, and uptime.
• VM logs, the logs of every virtual machine on the server.
• Task logs, the recent output of background tasks.
• Activity log, the last hundred audit events.
• Storage pools, their status and configuration.
• Disk health, how the disks are being detected and what state they are in.

Choosing Download diagnostic bundle collects that material on the server and downloads it to your machine as a bitsmith-diagnostic-<date>.tar.gz file. If a collection step fails, the page says so and offers to try again.

Previous bundles

Bundles are kept on the server for re-download for up to seven days, up to ten of them. The Previous bundles section lists each one with when it was made and its size, and you can download a bundle again instead of exporting a new one.

Send it to support

When you need help, export the bundle and email it to support@bitsmith.app with a description of what is going wrong. Include the file in the email so the team can investigate without asking you for more.

For the self-serve case

You do not need a bundle to read the common ones. Per-VM logs live on each virtual machine’s detail page, where VM logs shows recent libvirt and QEMU output for that machine. Task output lives on the tasks page, where you can open a completed task and read what it logged, and the activity log on the same page covers who did what and whether it succeeded.